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Editing Orders

This section explains how you edit the details of an order and save notes on the order.

  1. In the Orders menu, select Orders
  2. Click the number of the order in the order overview.
    Note: The icon before the order number shows whether the order is already being edited.

    Icon when being edited

    You can still open orders that are already being edited. To reset editing, click Cancel at the bottom.

  3. You can make the following changes:
    1. You can change the order’s status (see Editing Order Statuses).
    2. In the Order number field, you can change the order number created by the system.
      Change Order Number
    3. In the Internal note field, you can enter notes on editing or shipping the order. The customer cannot see these notes.
    4. Click Save.
  4. To change other order details, click Edit at the bottom.
    Edit
  5. You can change the customer’s billing and delivery addresses.
    Billing and Delivery Addresses
    Note: You can only ever change the billing and delivery addresses for the customer’s currently opened order.
  6. You can make the following changes for each product in the order:
    Ordered Products
    • Quantity: You can change the order quantity.
    • UP: You can change the unit price at which the customer ordered the product.
    • Discount: You can change the discount the customer receives for the product.
    • Delete icon: You can remove the product from the order.
    Tip: Click Update at the bottom to view all the changes.
  7. To add new products to the order, proceed as follows:
    Add Product
    1. In the Quantity field, enter the quantity.
    2. Click Assign products.
    3. Select the product from the list.
    4. Click Apply.
  8. You can change the payment method, tax settings and (for products added later) the delivery method.
    Other Settings
  9. Click Update at the bottom.
  10. To save your changes, click Apply.