Help

« Back
Overview > Orders and Customers > Editing Order Statuses

Editing Order Statuses

This section explains how you can set a new status for orders, e.g. “Paid” or “Dispatched”. Always set the status promptly so that you can keep track of the current state of your orders.

Attention: If you have activated an e-mail event for a status, setting the status will automatically send an e-mail to the customer (see Setting up E-Mail Events).
  1. In the Orders menu, select Orders.
  2. In the order overview, activate all the orders for which you want to set the status.
    Delete Orders
  3. Click Set status and select the appropriate order status.
    Select Status
    Note: Note the following:
    • Viewed: This status is automatically set as soon as an order has been opened in the MyStore administration.
    • Rejected: If you set this status for an order, the stock for the affected products is automatically adjusted.
    • Paid: If you set this status for orders for which you have received credit card information (payment method: “Credit card, manual”) the saved credit card information will be deleted for security reasons. Your MyStore administration will then only display a note that this order was paid for by credit card.
The status has been set.
Note: In the order overview, you can see at a glance whether the 4 most important statuses for the orders have been set.

Icons

If you click the order number, all the order’s statuses will appear. Then you can also deactivate the statuses.

Status of an order