You can find out how to set up e-mail events here. In an e-mail event, an e-mail is sent automatically when a specific event occurs. For example, an order confirmation e-mail is sent automatically when a customer completes an order in your online shop.

1. In the menu, select Settings > E-mail events.
2. If you have not yet specified a sender for the e-mail events, proceed as follows:
   Note: You can change the sender for each e-mail event at any time later.
   1. Click Enter sender address now.
      
   2. After the From field, click Edit.
   3. Enter the sender's e-mail address and name if necessary.
   4. Activate the Use this address for all e-mail events as a predetermined sender option.
   5. Click Apply.
   6. Click Saved.
   7. If you want to return to the e-mail events overview, select Settings > E-mail events in the menu again.
3. To activate e-mail events, proceed as follows:
   1. In the E-mails to the user section, activate all events for which an e-mail is to be sent to your customers.
      
   2. In the E-mails to the administrator section, activate all events for which e-mails are to be sent to the administrator of your MyShop.
   3. Click Save.

   As of now, if one of the activated e-mail events occurs, an e-mail is sent to the customer or to you.

4. To edit the contents of an e-mail that is sent for an e-mail event, proceed as follows:
   1. Click the e-mail event.
      The e-mail template is displayed.

      

   2. To change the sender's e-mail address, click Edit after the From field.
   3. If you want to send the e-mail to people in CC or BCC, click Edit after the appropriate field and enter the e-mail addresses.
   4. If you want to edit the subject, change this directly in the Subject field.
      Note: You can add personalised information such as the customer's order number to the subject for certain e-mail events. To do this, click Insert placeholder and select the appropriate placeholder.

      

   5. If you want to edit the contents of the e-mail, click a section that has a dashed frame.
      Note: Once you have changed the contents, click the icon in the top right corner.
   6. Click Save.
   7. If you want to send a test e-mail to the sender’s e-mail address, click Send test e-mail.
   Tip: You can also specify that the following documents are automatically attached as PDF files to order status e-mails:

   • Invoices (see Attaching Invoices to E-Mails Automatically)
   • Cancellation instructions (see Attaching Cancellation Instructions to E-Mails Automatically)